Privacy Policy

Last updated: November 24, 2025

1. Introduction

Multilith ("we," "our," or "us") operates the multilith.ai website and the Multilith organizational memory service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

By using Multilith, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

• Account Information: Email address, name, and company name when you sign up
• Payment Information: Processed securely through Stripe; we do not store credit card numbers
• Organizational Content: Code context, documentation, and decisions you choose to index with Multilith
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage Data: Features used, queries made, and general interaction patterns
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

Information We Do NOT Collect

• We do not read or analyze your source code beyond what's necessary to provide the indexing service
• We do not train AI models on your proprietary code or organizational data
• We do not sell your data to third parties

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Multilith service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud

4. Data Storage and Security

Your data is stored on secure servers provided by trusted infrastructure partners (including Supabase, Vercel, and cloud providers). We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@multilith.ai.

5. Third-Party Services

We use trusted third-party services to operate Multilith:

• Stripe: Payment processing
• Supabase: Database and authentication
• Vercel: Website hosting
• Loops: Email communications
• Anthropic/OpenAI: AI model providers (your data is processed per their enterprise terms and is not used for training)

These services have their own privacy policies and we encourage you to review them.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@multilith.ai.

7. Cookies

We use minimal, essential cookies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service (analytics)

We do not use cookies for advertising or tracking across other websites.

8. Children's Privacy

Multilith is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@multilith.ai
• Website: multilith.ai